At Amutha Ruby, we aim to provide clear information about our programs and services before you make a purchase. This Refund Policy explains the circumstances under which cancellations, refunds or rescheduling may be available.
01 General Refund Policy
Refund eligibility depends on the specific service, program, workshop, consultation or product purchased.
Before completing a purchase, please review the relevant offer page, checkout page and any additional terms provided for that particular service.
Because different services may have different delivery schedules and conditions, a refund policy displayed on a specific purchase or registration page may apply in addition to this general policy.
02 Coaching and One-to-One Sessions
For one-to-one coaching, consultation or clarity sessions, cancellation and refund eligibility may depend on whether the session has already been delivered or scheduled.
If you need to cancel or reschedule a session, please contact us as early as possible.
- Sessions that have already been completed are generally not eligible for a refund.
- Rescheduling may be available when requested within the applicable notice period.
- Missed appointments or very late cancellations may not qualify for a refund or rescheduling.
Suggested cancellation notice: At least [24/48] hours before the scheduled session.
03 Workshops and Webinars
For live workshops, webinars and online events, refund eligibility may depend on the registration terms displayed at the time of purchase.
Once event access, materials or other digital benefits have been provided, refunds may not be available except where required by applicable law or expressly stated on the purchase page.
If an event is cancelled by us, registered participants may be offered an alternative date, transfer option or refund according to the circumstances and applicable law.
04 Digital Products and Online Content
For digital products, online courses, downloadable materials, recordings or other digital content, refund eligibility depends on the terms displayed at the time of purchase.
Where digital content has already been accessed, downloaded or delivered, a refund may not be available except where required by applicable law or specifically promised at the time of purchase.
05 Program Cancellation by You
If you decide not to continue with a program after purchasing it, please contact us as soon as possible.
Refund eligibility will be determined according to the refund terms communicated for that particular program.
Where a program consists of multiple sessions, the amount already delivered or consumed may be considered when determining any applicable refund.
06 Cancellation by Us
In certain circumstances, we may need to cancel, postpone or substantially change a scheduled service, workshop or event.
Where this happens, we may provide one or more of the following options, depending on the circumstances:
- Rescheduling to another date
- Transfer to another available session
- Credit toward another eligible service
- Refund where applicable
Any refund provided will be handled according to the specific circumstances and applicable law.
07 Duplicate Payments
If you believe you have accidentally made a duplicate payment for the same service, please contact us with the relevant transaction details.
After verification, an eligible duplicate payment may be refunded through the original payment method where reasonably possible.
08 Refund Request Process
To request a refund, please contact us using the details provided at the end of this page.
Please include:
- Your full name
- Email address or phone number used during registration
- Name of the purchased service
- Purchase or registration date
- Transaction or order reference, if available
- Reason for the refund request
Providing complete information can help us process your request more efficiently.
09 Refund Processing
Once a refund request is reviewed and approved, the refund will generally be processed through the original payment method where possible.
The time required for the refunded amount to appear in your account may depend on the payment gateway, bank or financial institution involved.
Please allow approximately [5–10 business days] after refund approval for the amount to be reflected in your account, depending on the payment provider.
10 Non-Refundable Situations
Unless otherwise stated on the applicable purchase page or required by law, refunds may not be available in circumstances such as:
- A service or session has already been fully delivered
- Digital content has already been accessed or downloaded
- A participant misses a session without following the applicable cancellation procedure
- A participant changes their mind after receiving a service where the relevant purchase terms state that the service is non-refundable
- A participant does not achieve their desired personal or professional result
11 Results and Refunds
Coaching and personal development services depend on many individual factors.
A refund is not automatically available simply because a participant does not experience a particular personal, professional, financial or relationship outcome.
Testimonials, examples or expected outcomes presented on our website are not guarantees of individual results.
12 Chargebacks and Payment Disputes
If you have a concern about a payment, please contact us first so that we can review the issue and attempt to resolve it.
Nothing in this section limits any rights you may have under applicable law or the rules of your payment provider.
13 Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services, business practices or applicable legal requirements.
The updated version will be published on this page with a revised "Last Updated" date.
14 Contact Us
If you have a question about a payment, cancellation or refund request, please contact us.
Business: Amutha Ruby
Email: amuthalifecoach@gmail.com
Phone / WhatsApp: +91 XXXXX XXXXX
Address: Tamilnadu , India